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Hospitality Operations
PO 1 - Identify the operational
aspects required of
accommodation services to
meet customer requirements
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PO 2 - Examine the operational
aspects of accommodation
services in relation to any
of the other departments in
order to provide high standards
of customer service.
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PO 3 - Consider the
operational aspects of
food and beverage service
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to meet customer and
regulatory requirements
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Part 1 - Video
Part 2 - Video
Part 3 - Video
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PO 4 - Explain the
operational aspects
required of food preparation
and cooking to meet customer
and regulatory requirements.
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Part 1 - Video
Part 2 - Video
Part 3 - Video
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Link - Food Safety Training Requirements​
Link - Food Standards for cooking
Link - Methods for training Restaurant employees
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PO 5 - Analyse the
effectiveness of operations
management practices in
a range of organisational
situations within the hospitality
industry
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Part 1 - Video
Part 2 - Video
Part 3 - Video
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PO 6 - Discuss approaches
to achieve and monitor
operational effectiveness
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Part 1 - Video
Part 2 - Video
Part 3 - Video
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